GOOD QUESTIONS.
STRAIGHT ANSWERS.

Not every project needs to be a large run. We built the company with flexibility in mind, so small orders are welcome. The best production method can change depending on quantity, artwork and garment type, so we'll recommend the most practical option.

Yes. Tell us how the apparel will be used, the look you want and your budget range. We can help narrow down garment styles rather than making you sort through endless catalogs on your own.

Sometimes. We will review the project before confirming whether customer-supplied garments are appropriate. Please understand that embroidery, printing and other decoration processes involve machinery, heat and production variables. Although we take reasonable care with every item, equipment can occasionally malfunction or a garment can be damaged during production. The Off-Duty Fireman Clothing Company is not responsible for replacing or reimbursing customer-supplied garments that are damaged during the decoration process.

Turnaround depends on the decoration method, garment availability, artwork readiness, quantity and current production schedule. If you have an event or hard deadline, include it in your quote request so we can tell you what is realistic before the order is finalized.

Embroidery is ideal for a polished stitched look on polos, jackets, hats, job shirts and similar garments. Screen printing is often a strong choice for larger runs of shirts with bold graphics. DTF printing works well for full-color designs, detailed artwork and flexible quantities. We can recommend the best fit after seeing the project.

Yes. We can work with departments, organizations and businesses on custom patch projects. Send the artwork or even a reference photo and tell us the approximate size and quantity you're considering.

Yes. Personalization such as names, ranks and titles is a common part of Fire & EMS and organizational apparel projects. Include the placement and approximate quantity when requesting a quote.

No. A logo, sketch, patch photo, old shirt, PDF or reference image can be enough to start. We can tell you what needs to happen before the design is production-ready.

Digitizing converts artwork into stitch instructions an embroidery machine can follow. It is different from simply converting an image file. Stitch types, direction, density and sequencing all affect the finished result.

Vector artwork is built from scalable paths rather than pixels, which allows a logo or design to be resized cleanly for production. If your existing artwork is not usable, we can help determine what preparation is needed.

It's a dedicated store for your department, union, business, school, team or organization. Approved products can be made available in one place so members or employees can order without relying on paper forms and manual collection.

Our current program offers individualized online stores at no additional store-setup cost. The exact platform can change over time, but the goal stays the same: make ordering easier for the organization and the people buying the apparel.

Use the Online Stores section and Find Your Store directory. The website is intentionally designed so organization stores can remain easy to find even if the underlying storefront platform changes in the future.

No. The company is based in Northeast Ohio and serves customers beyond the local area. Shipping options depend on the order and destination.

Local delivery may be available for qualifying first-responder and department orders near the Chagrin Falls area. We'll confirm delivery or shipping arrangements when the project is quoted.